Who it’s for:

This apprenticeship is suitable for anyone who works or wishes to work in a customer-focused role in any industry.

What you’ll learn:

Customer Service apprentices are often a customer’s first point of contact. They may deal with enquiries and complaints face-to-face, over the phone or by email. Good ‘people skills’, a friendly approach and excellent communication skills are all needed in this career.

This apprenticeship covers a range of topics:

  • Developing self to achieve targets and goals
  • Recognition of regulations and legislation within own organisation
  • Principles of business
  • Contributing to a customer focused experience
  • Providing customer service
  • Managing customer expectations

Why an apprenticeship?

An apprenticeship is an excellent way to earn whilst you learn – you can gain valuable knowledge and hands-on experience in a paid job, whilst also working towards a relevant qualification.

Based in the workplace for a minimum of 30 hours per week, apprentices will receive support and guidance from a College Tutor and Assessor to work through their qualification and build a portfolio ahead of their End Point Assessment. The End Point Assessment comprises of three components which must be passed for the apprentice to be deemed competent. Apprentices must also have achieved Level 1 English and Maths prior to taking the End Point Assessment.

For more information about Apprenticeships, click here.

Standard: 122

Duration: 12-15 months (minimum).


Course Fee:

Help with course fees is available. Please click here to see if you qualify.

Reserve your place

Customer Service Apprenticeship

    This form will send your details to RALSS via email. No personal data is held on this website.

    How to enrol


    Reserve your place

    Use the form on each course page to reserve your place.

    Enrol and pay

    Enrol by phone – 01572 758122 – or by post. For more information, see our How to Enrol page.