This apprenticeship is suitable for anyone who is involved in any customer-focused role in any industry. Customer Service apprentices deal with enquiries and complaints – they would often be a customer’s first point of contact with your company. They could deal with customers face-to-face, over the phone or by email. Good ‘people skills’, a friendly approach and excellent communication skills are all needed in this career.
The qualification covers a range of topics:
- Developing self to achieve targets and goals
- Recognition of regulations and legislation within own organisation
- Principles of business
- Contributing to a customer focused experience
- Providing customer service
- Managing customer expectations
Why an apprenticeship?
An apprenticeship is an excellent way to earn whilst you learn – you can gain valuable knowledge and hands-on experience in a paid job, whilst also studying a relevant qualification. Based in the workplace for a minimum of 30 hours per week, apprentices will receive support and guidance from a College Tutor and Assessor to work through their qualification and build a portfolio ahead of their End Point Assessment. The End Point Assessment comprises three components which must be passed for the apprentice to be deemed competent. Apprentices must also have achieved Level 1 English and Maths prior to taking the end point assessment. For more information about Apprenticeships, click here.
Standard: 122
Duration: 12-15 months (minimum).
