Who it’s for:
This apprenticeship is suitable for anyone who works or wishes to work in a customer-focused role in any industry.
What you’ll learn:
Customer Service apprentices are often a customer’s first point of contact. They may deal with enquiries and complaints face-to-face, over the phone or by email. Good ‘people skills’, a friendly approach and excellent communication skills are all needed in this career.
This apprenticeship covers a range of topics:
- Developing self to achieve targets and goals
- Recognition of regulations and legislation within own organisation
- Principles of business
- Contributing to a customer focused experience
- Providing customer service
- Managing customer expectations
Why an apprenticeship?
An apprenticeship is an excellent way to earn whilst you learn – you can gain valuable knowledge and hands-on experience in a paid job, whilst also working towards a relevant qualification.
Based in the workplace for a minimum of 30 hours per week, apprentices will receive support and guidance from a College Tutor and Assessor to work through their qualification and build a portfolio ahead of their End Point Assessment. The End Point Assessment comprises of three components which must be passed for the apprentice to be deemed competent. Apprentices must also have achieved Level 1 English and Maths prior to taking the End Point Assessment.
For more information about Apprenticeships, click here.
Standard: 122
Duration: 12-15 months (minimum).
