During a Customer Service Apprenticeship, you would deal with customer enquiries and any complaints. You would often be a customer’s first point of contact with the company you work for. You could deal with customers face-to-face, over the phone or by email. Good ‘people skills’, a friendly approach and excellent communication skills are all needed
in this career.

As a Customer Service Apprentice you will be based in the workplace for a minimum of 30 hours per week. You will receive support and guidance from both a College Tutor
and Assessor to help you build your course portfolio.

The Customer Service Apprenticeship takes a minimum of 12-18 months to complete, depending on the level.

What levels are available to study?
– Customer Service Practitioner Level 2 or 3 Apprenticeship Standard

Gain nationally recognised Apprenticeship Standards
– Functional Skills in Maths
– Functional Skills in English
– Customer Service Apprenticeship

Possible Job Roles
– Customer Service Advisor
– Telephone Operator
– Call Handler
– Customer Service Assistant

For more information about Apprenticeships click here

Course Fee:

Help with course fees is available. Please click here to see if you qualify.

Reserve your place

Apprenticeship in Customer Service

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How to enrol


Reserve your place

Use the form on each course page to reserve your place.

Enrol and payment

Enrol by phone, by post or in person at the enrolment office