Duration: min 12-15 months.

Customer Service apprentices deal with enquiries and complaints. They would often be a customer’s first point of contact with your company. They could deal with customers face-to-face, over the phone or by email. Good ‘people skills’, a friendly approach and excellent communication skills are all needed in this career. Based in the workplace for a minimum of 30 hours per week, they will receive support and guidance from a College Tutor and Assessor to help build a course portfolio and prepare for End Point Assessment. This comprises three components which must be passed for the apprentice to be deemed competent. Apprentices must achieve level 1 English and Maths prior to taking the end point assessment.

Gain nationally recognised Apprenticeship Standards
– Functional Skills in Maths
– Functional Skills in English
– Customer Service Apprenticeship

Possible Job Roles
– Customer Service Advisor
– Telephone Operator
– Call Handler
– Customer Service Assistant

For more information about Apprenticeships click here

Course Fee:

Help with course fees is available. Please click here to see if you qualify.

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Apprenticeship in Customer Service

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How to enrol


Reserve your place

Use the form on each course page to reserve your place.

Enrol and pay

Enrol by phone – 01572 758122 – or by post. For more information, see our How to Enrol page.